Performance Management

We have a structured Performance management system that sets specific objectives and measures performance achievement while identifying development opportunities. This enables the company to develop individuals, identify potential, reward performance, improve productivity and create a performance culture.

With the rollout of our Broker Management Model Programme (BMMP) and the adoption of our new values, it became opportune to review our Performance management systems and procedures across the country. A survey was undertaken resulting in the revamp of the Performance management system and processes – with emphasis placed on the training and re-skilling of staff. Performance training started in 2007 and around 70% of staff have already been trained.